Service Outage

Incident Report for Hopper

Resolved

This incident has been resolved.

Posted Mar 20, 2023 - 16:58 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 20, 2023 - 14:24 EDT

Identified

We are experiencing a partial outage preventing some users from accessing their bookings or making new bookings. We are working to resolve this issue immediately. Please check back soon for an update.

For customers requiring immediate customer support assistance, please use the following form: https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o

Posted Mar 20, 2023 - 13:59 EDT

This incident affected: Web Services and Mobile App Services.