Predictions not working

Incident Report for Hopper

Resolved

Everything is operational. There was an issue with one of our load balancers failing over, but we're back online. Happy booking!

Posted Dec 05, 2018 - 16:17 EST

Monitoring

Fix deployed. We're monitoring to make sure we're in the clear.

Posted Dec 05, 2018 - 16:11 EST

Identified

We've identified the core issue and Engineering is working on resolution right now.

Posted Dec 05, 2018 - 16:10 EST

Investigating

Currently, Predictions/Booking are down for the Hopper App. Engineering is investigating.

Posted Dec 05, 2018 - 15:49 EST

This incident affected: Mobile App Services.