Network Infrastructure Trouble

Incident Report for Hopper

Resolved

This incident has been resolved.
Posted Mar 28, 2016 - 20:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 28, 2016 - 17:54 EDT

Identified

Hopper's third-party airline reservation system provider is currently experiencing a major outage. As a result, Hopper is unable to access airline pricing and availability data. The provider is investigating the issue and we expect to be back online soon. Thank you for hanging in!
Posted Mar 28, 2016 - 17:40 EDT

Investigating

We are actively investigating an issue with Hopper's internal network infrastructure that is causing "Server Trouble" errors for our app users and some of our web users. We hope to have this issue resolved very soon. Thank you for your patience.
Posted Mar 28, 2016 - 17:30 EDT